FAQs
Questions? We’ve got answers.
General
What is LifeBrand?
LifeBrand is an AI-powered software company created to empower all social media users to reach their full potential by maintaining a meaningful digital presence. LifeBrand’s user dashboard makes it simple to curate a powerful personal brand by bringing potentially unprofessional or harmful posts to the users’ attention. With ease, users can keep, edit or delete questionable posts that may not represent who they are today.
How do I get started?
If you are an individual, click here to create an account. Connect at least one social media account (Facebook, Twitter, or Instagram) and then press ‘Scan”. Once connected, our AI will quickly identify and bring potentially harmful posts to your dashboard as “flagged posts”. You then have the ability to scroll through them and edit or delete the post.
If you are a business, please click here to contact a sales representative or book a demo here.
How long does it take to scan?
Your first social media cleaning may take a couple of minutes to initially scan all your posts. You may experience longer wait periods depending on traffic to our platform and how many posts are on all of your social media profiles it is scanning.
What criteria is used to evaluate the harmfulness of my posts?
Our AI-powered technology has been taught over 100,000 different words, phrases, images, audio and video clips to help detect anything that could be potentially harmful in your posting history. Our technology continues to learn over time, based on what users report or choose to delete.
Is my account information safe?
Security is built into our platform’s design. We never share any sensitive information with third parties or store your credentials.
How frequently is the platform updated?
Fixes and improvements happen routinely. Subscribe to our monthly newsletter to be the first to know of new updates.
I own a business and would like to see how this works for my employees. How do I book a demo?
Click here to schedule a demo directly with our VP of Sales, Lou Lesperance.
Where do I offer my feedback and thoughts?
We would love to hear from you and value client suggestions and improvements. Please click here or email customer.success@lifebrand.life.
Individuals
How long will it take to get my results?
Instantly.
What is included in the one-time scan?
What is included in the unlimited subscription?
Can you see my private messages, DM’s or archived posts?
No. LifeBrand is only able to see your posts that you’ve shared publicly to your profile. We won’t have access to your private messages, direct messages, or any posts that are stored in your archives.
Am I able to send a report to my employer or future employer?
I am not using my real name on my social media, can I change it somehow in the LifeBrand platform?
Yes, you can do it in the “My Account” section after you click on the pencil icon next to your current name.
Do you store my deleted posts?
No. We do not store any posts that are deleted through our platform.
Do I need to connect all of my social media accounts?
No. You do not need to connect all of your social media accounts. Only one social media account is needed to run an initial social media cleaning.
How do I change my billing information?
You can update your payment method under “Subscription” in your profile drop-down.
How do I cancel my subscription?
You can cancel your subscription under “Subscription” in your profile drop-down.
How do I delete my account?
You can delete your account under “My Account” and then “Deactivate Account”.
Business
How do I get started?
If you are reaching out on your businesses behalf to buy bulk licenses, please click here to contact a sales representative or book a demo.
Do I pay the same price for potential and for the current employee's scan?
Yes, the price of scans for your employees and potential hires is the same.
How do I resend an invite to an employee if they don't receive it?
Ask your employee to search their “spam” or “promotions” folder in their email. You can resend the email by clicking the “Invited Employees” tab and “Resend Invite” next to their name on your Admin dashboard.
Do I see my employees' posts?
No, posts are never seen by the employer. Only a categorical summary can be viewed when the employee sends their report.
Do I see the flagged posts of my employees?
While your employees’ LifeBrand reports detail the categories of flagged posts, they don’t reveal the posts themselves. This process meets both FCRA and EEOC regulations.
Can my employer / future employer see my posts?
No. Your employer will not be able to see your posts. If you share a report with them, they will be able to see the buckets that your posts fall into, if they were deleted, and which social media platforms you are most active on.
How can I change my Business Plan?
Once you have logged into your business account, there is a button at the top of each screen that allows you to upgrade your plan – simply enter the number of employees that you would like to add, and get your quote! If you have further questions, someone from our team would be happy to help you.
How can I change my billing information?
Update your payment method under the “My Accounts” page. If you need assistance, please email info@lifebrand.life.
How do I cancel my Business Plan?
Cancel your business plan under the “My Accounts” page. If you need assistance, please contact info@lifebrand.life.
Courses
Are your courses Nationally Accredited? What does that mean?
LifeBrand received its National Accreditation from the Institute for Credentialing Excellence (ICE) in 2022 for its SMAA “Professionals” Course.
The Program earned this prestigious designation of becoming Nationally Accredited by submitting an application demonstrating the program’s compliance with ICE 1100:2019 – Standard for Assessment-Based Certificate Programs. ICE 1100 was first published in 2009 as the first standard for assessment-based certificate programs. The Standard is approved by the American National Standards Institute (ANSI) for adoption as an American National Standard.
The Institute for Credentialing Excellence is the leading international membership organization representing the credentialing community. ICE fulfills its mission through the delivery of education and training programs, in setting quality standards for credentialing, and by providing accreditation services.
For more information about the Accreditation and Accreditation standards, click here.
What is the purpose of the Social Media Accountability & Awareness (SMAA) e-course?
The “Social Media Accountability and Awareness” (SMAA) e-course is the first ever Nationally Accredited social media training for the workplace. Most companies have sexual harassment, diversity, and conflict resolution training throughout the year but there is no current standard for social media education focusing on positive and proper use, leading to an epidemic of damaging and regretful social media content. The purpose of this course is to train all participants on how to positively and professionally represent themselves and their personal brand on social media as well as the larger brand of the employer they are a part of and represent.
Which Certificate course is right for me?
If you are an adult, working professional, executive, college graduate or soon expect to be, then the “Professional” course is for you.
If you are a high school student (or parent of these groups of students) or a student early on in your college career, then the “Student” course (coming soon) is for you.
BULK BUSINESS: If you are a business, company, or organization seeking the SMAA training course for your current and future employees, please contact us at education.lifebrand.life.
Who is eligible for the e-course and are there any prerequisites?
These courses are recommended for anyone who is interested in learning more about how to protect themself, their brand and reputation online. There are no prerequisites to enroll in this course.
What are the learning objectives (learning goals) for the course?
The program level learning objectives for this course include the following:
- Explain what a personal brand is and construct one for positive and professional use
- Create a productive online network for optimal relationships
- Implement positive practices with respect to content sensitivity and ethics
- Understand and execute privacy and protection measures for your information
- Identify and evaluate your own online activity against what employers look for when reviewing your social media
What are the qualifications of those who created this e-course?
Our education team has a wealth of knowledge, expertise and credentials in both academia and business spanning across several industries. We collaborate with a team of industry Subject Matter Experts specializing in the fields of business, education, legal, professional sports, talent management and social media to create high quality content and attainable learning outcomes.
Why does my certificate have an expiration date and why is it only valid for one year?
Most training program certificates are only valid for a short timeframe and require a renewal process. Given the landscape of social media and how quickly platforms and purpose of use changes, it is to the learning participant’s benefit (and to their employers) to refresh themselves with course content so they understand how to best protect themselves, their personal brand and the employer or university they represent. Additionally, our team will make any applicable changes to course content to keep up with the latest research and trends that become available for an optimal learning experience and to further adhere to the program objectives.
How will we know about changes to program requirements and effective date of these changes?
You have the option to “opt-in” and subscribe to receive email updates on program changes. This includes reminders of when your certificate is 90, 60, and 30 days away from expiring along with information on how to re-enroll in the course to renew and maintain an active certificate for future years.
What can be inferred about an individual holding a valid SMAA certificate?
Someone holding a Social Media Accountability and Awareness course certificate communicates to others they have spent time learning and understanding what is okay to post and comment about online against other types of content they should be careful about and avoid. The certificate reflects favorably on the individual who now understands the importance of having a strong personal brand and reputation both in person and online. The certificate indicates those who hold it and those who perform well on the assessment are less of a risk to use social media in destructive and negative ways that could harm their own personal brand as well as the brand of their employer or university while maintaining a positive online presence. A table below is included for your reference which shows the connection between program objectives, assessment performance and associated proficiency levels.
How can I contact the program with any feedback, questions or suggestions about the e-course content and assessment?
There is an online form you can complete on our website. Simply click the Contact Us page and select “Education Team” to begin filling out the short form. You can also email us at education@lifebrand.life. We do our best to respond to all inquiries within 24-48 hours.
Does your SMAA program have a participant handbook?
Yes. Click here to view.
Does your SMLW program have a participant handbook?
Yes. Click here to view.
Does your SMLW (NIL edition) program have a participant handbook?
Yes. Click here to view.
Hear why our clients love this product
See why LifeBrand is the #1 social media and education platform in the world.
West Deptford Middle School Teacher
“After I connected my Instagram and my Facebook accounts to LifeBrand it only took a few minutes for my eyes to be opened up. As a former Division III Athlete, we were always told not to have those “red cup” photos posted online. That mentality was always my view of my Social Media presence. Social Media is such a powerful tool and there is that fine line between what is acceptable and what can be putting you and your brand at risk. I would highly recommend that you give Life brand the chance to help with your Social Media presence.”
William Malone, 8th Grade Math Teacher
Triple Threat Leadership, LLC
“One of our core values at Triple Threat Leadership is about Adding Value to Others through all the programs, workshops, and strategic partnerships that we offer. As we continue to be a leader in social media & personal branding education, a partnership with LifeBrand seemed to align with that core value wholeheartedly. The LifeBrand program offers an additional step and service to positive online development not only to junior high and high school students, but also any individuals we work with. Social Media isn’t going away, and Triple Threat Leadership in collaboration with Lifebrand can help people continue to build a purpose, create a plan, and add value to their lives moving forward.”
Dr. Scott Grant, President & Chief Impact Officer
Artist
“Not only was LifeBrand a fun (and cringey) walk down memory lane but it also was a great asset for cleaning up almost 20 years of social media use. The best part was being able to delete the “offending” posts right from the LifeBrand scan. I would highly recommend LifeBrand for everyone.”
Molly Brahmer, Artist